If you experience some trouble, read first those questions and answers.
Here are some troubleshooting questions / answers regarding the experience on court.
My court is not recognized by the device what should I do?
How do I review a line call that has just been made?
On the Line Call UI, press the Line call button to see a video review of the ball bounce.
Tip: You can press the whole court in the UI, it will lead you to the video review.
I think that In/Out has made a wrong line call. What should I do?
In/Out use artificial intelligence to make line call so it needs to learn. Check with the review how the call looks. If you think it's accurate or innacurate, use the report button. It will help the device to learn and improve the calls.
If you select practice single, avoid changing side. When syncing the stats with the Companion App, the service isn't going to know when you or your opponent have swapped half court.
When syncing stats with the Companion App, you will have the chance to overwrite if you were on the left or right side of the court during the session. The left or right selection that you will make will be valid for the whole session.
How can I improve court recognition and ball detection with difficult light conditions?
The default light setting in the "Advanced" screen (bottom left corner) is automatic. The In/Out device will try to adjust to the light conditions - to be more precise, the device is adjusting independently the exposure of the cameras depending of the light environment.
You can also force the light setting to normal and intense. Intense setting is when an "intense" source of light is in front of the camera. This is the case if you play with sun facing the cameras (early morning, late afternoon with camera facing the sun).
It's also the case if you play outdoor at night with four or six big light poles.
Here are some troubleshooting questions / answers regarding the device.
How do I close the tennis ball with the device?
If you keep the smiley protector, you need to squeeze the device into the ball:
The screen of the device remains black. What should I do?
Remove the battery and charge it for a few hours. Insert the battery and make sure it clips. Press the power button ON/OFF on the right. If the screen doesn't turn on and doesn't become white, open a support ticket with the "In/Out support team".
The screen of the device remains white. What should I do?
Remove the battery and charge it for a few hours. Insert the battery and make sure it clips. Press the power button ON/OFF on the right. If the screen turns on and remains white, you need to reinstall the firmware with microSD card. Read this section of the "Firmware Upgrade" page.
How do I reset the firmware to the factory state?
Go to "Settings", then "Advanced Settings" and select "Factory Reset" in the bottom right corner.
How do I transfer the videos out of the internal storage?
Connect a PC or a Mac 5GHz Wi-Fi to the device HotSpot. Point a browser (Chrome or Firefox is highly recommended - there is a known issue with Microsoft Edge) to http://10.10.10.1. Click on the icon "Videos Internal".
How do I change the SSID name of the 5GHz Wi-Fi Hotspot?
Connect a PC or a Mac 5GHz Wi-Fi to the device HotSpot. Point a browser (Chrome or Firefox is highly recommended - there is a known issue with Microsoft Edge) to http://10.10.10.1. Click on "About" and follow the instructions there.
Here are some troubleshooting questions / answers regarding the Companion App.
How do I associate the device with the Companion App?
Important tip: The communication between the device and the Companion app is done over 5GHz Wi-Fi, the device being the HotSpot - the device is the "router" and you associate your phone or table to the device. You might have to jongle between your usual Internet connection and the device HotSpot on your phone or tablet.
The screen is too small. What can I do?
Associate the device with a phone or a tablet and chose the option "Mirror Device Screen".