If you flash your In/Out net device, you need to download the flasher version 1.x if you have a blue net device (v1.x) or the flasher version 2.0 if you have green net device (v2.0).
There are three PDF quick setup guides available: Net Device, Line Device, and Cage.
If you experience an issue with your In/Out device, first visit the troubleshooting page. Then fill the support form through the In/Out helpdesk.
If you don't own an In/Out and have a question, contact the In/Out team.