Welcome to In/Out Support

This support website is the user manual. There is a quick setup guide in pdf format. You will find a lot of information about In/Out, how to setup the hardware device, how to navigate the software, and how to use it on court. Please spend as much time as possible reading this documentation before using the device.

Current firmware is "beta 2018-05-05". Learn how you can upgrade your device with the latest firmware. Firmware logs are available here.

In case of problem, you can open a support ticket via the helpdesk.

Erratum

There is an erratum page that lists the main problem of each firmware release. Please visit if something goes wrong after you upgrade your device.

The cloud interface has been completely revamped. The old stats URL is deprecated. Everything happens now at http://player.inout.tennis. There is also a new Companion App for Android at the Google Play store and for iOS at the Apple store.

The firmware dated 2018-06-06 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

Match Mode

Since firmware version 2018-05-05, match mode is supported. There is a match mode page that explains how the device behaves in such mode.

The firmware dated 2018-05-05 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

The firmware dated 2018-04-04 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

The In/Out Android application for the Android smart watch (wear 1.x and 2.x) has been released. See this Youtube video for a demo.

The Android smartwatch in this video is the Mobvoi Ticwatch available here. We are not affiliated with Mobvoi but it was working well out of the box.

The firmware dated 2018-03-03 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

User Manual

There is now a quick setup guide available in a pdf format. You can download it here.

The firmware dated 2018-02-02 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

Don't forget to visit the Roadmap and Logs page that will give you the status of software, what are the new features, the known issues and what will be coming.

Enable more (experimental) features of your In/Out with the Power User screen. Those features are usually incorporated in the next firmware upgrade.

The firmware dated 2018-01-01 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

Here is a status update of In/Out as of mid December 2017. Continue reading here....

Thank you for your continued support and happy holidays!

The firmware dated 2017-12-05 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

The firmware dated 2017-11-19 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

DON'T INSERT THE BATTERY UPSIDE DOWN!!! There is a printout on the white face of the battery stating that "this side is down". So you should see the blue face when inserting the battery.

Don't force under any circunstance!

The firmware dated 2017-10-31 has been uploaded to the website. Visit the firmware upgrade page to learn how to upgrade the firmware of your In/Out device.

The "Companion App" is available in both for Android in the Google Play Store and for iOS in the Apple iTunes Store.

If you have the choice, we strongly recommend the Android Companion App which will have better features than the iOS one as Apple limits what is possible to do outsi...

Continue reading...

The firmware dated 2017-09-09 has been uploaded to the website. This firmware has actually been flashed to the devices of the first batch production.

Have you read the warranty and privacy policies? It's available here: privacy and warranty. Please read them carefully.

Welcome!

This web site provides support for In/Out. It's organized around five categories: Hardware, Software UI, On Court, Firmware Upgrade, Companion App.

You can also browse the Logs and Roadmap.

If you experience an issue with your In/Out device, first visit the Troubleshooting page. Th...

Continue reading...